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FAQ

  • I recieved a sample of incense in my package. Do you sell that incense on the web site?
    We do! The samples we send out are generally HEM cone incense in either Cinnamon or Clove Cinnamon. From Thanksgiving until Yule, we switch to Frankincense and Myrrh.
  • Who processes payments on this site, and are they secure?
    Arachne's Web offers two options for payments on our web site: Use a credit or debit card, all major credit cards accepted. The charge goes through a secure portal provided by our web hosting company, WIX. Paypal is an option for all sales on our site. If you feel more comfortable using Paypal, you can choose it at checkout!
  • What shipping carriers do you use?
    Arachne's Web uses United States Postal Service (USPS) for our shipping. We are in a very rural area, and we don't have a Fedex or UPS office here. To keep costs lower, we stick to the USPS.
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